Who's responsibility is it to write the document? to do the dishes? to handle the case? here is the perfect way to define it!

Welcome to the Sales Expert section of our Essential Business Skills CARD DECKS.

Since the turn of the century, sales has undergone more transformation than any other critical business skill. Yet, one constant remains: nothing happens in business until a sale is made.

Technological advancements and generational shifts have dramatically reshaped the sales landscape, altering how we approach and execute sales strategies.

Our unique approach to 21st century selling is grounded in years of practical sales experience and extensive training of salespeople.

Built on the foundation of our Empathic Selling™ process, this approach emphasises the importance of understanding and addressing customers' needs and emotions.
In this section, we delve into modern sales techniques, that prioritise building trust and demonstrating kindness.

We recognise that today's buyers are more informed and discerning than ever before, requiring a more personalised and genuine approach.

By fostering empathy and establishing authentic connections, sales professionals can create lasting relationships and drive sustained success.

Our card decks cover essential topics such as helping customers overcome concerns, adapting to changing buyer behaviours, and mastering the soft skills of questioning and listening.

Each card provides actionable insights and practical tips to help you navigate the complexities of modern sales environments.

Equip yourself with the skills needed to excel in today's dynamic market with our comprehensive Sales Skills Section.

Whether you're a seasoned sales professional or new to the field, these cards will enhance your ability to connect with customers, close deals, and drive business growth.

A Practical MBA In Your Pocket.

Elevate your Customer Experience strategy with the CX Challenge Deck, a practical tool designed to spark fresh thinking and drive real-world solutions. Featuring 96 targeted prompts, this digital deck helps you pinpoint and tackle the most common CX hurdles across every stage of the customer journey—from first impressions to long-term loyalty.

• Guided Insights: Each card poses a thought-provoking question that encourages you and your team to identify critical pain points and uncover actionable opportunities for improvement.

• Journey-Focused: Organised around key phases of the customer lifecycle, the deck ensures you cover every angle, from pre-purchase considerations to post-purchase follow-up.

• Easy to Use: Whether brainstorming in a workshop or strategising on your own, these prompts streamline your process and stimulate meaningful discussions.

The CX Challenge Deck stands on its own as a powerful problem-solving resource, yet it also integrates seamlessly with the CX Enabler Deck, which reveals the core strategic drivers of successful customer experiences. Together, both decks form the CX Fundamentals toolkit—a comprehensive framework for diagnosing, analysing, and transforming your customer journey.

If you’re ready to take your Customer Experience to the next level, the CX Challenge Deck is the perfect starting point. Get the questions that prompt the answers you need—and watch your CX strategy come to life.

This deck is for a mindset reset, with a quick shuffle you can make a quick shift in your thinking and perspective. Pull one card from each category and create a new statement to consider.

Are you ready to reconnect with your inner strength, build unshakable confidence, and step into your next level as a leader? The Unlock the Power in YOU card deck, created for leaders, professionals and business owners, is more than just a tool—it’s a daily companion to help you master your emotions, trust your intuition, and move forward with clarity.

Whether you’re starting your day with a single card pull or reflecting through a powerful spread, each card is designed to align you with your highest potential. This deck is perfect for anyone seeking clarity, confidence, and intentional action in all areas of life.

It’s time to unlock the power already within you.

Culture Quest is a reflective card game designed to help individuals and teams explore the dynamics of workplace culture and personal traits that impact organisational growth, collaboration, and project success. The game leverages six unique suits, each representing key elements of workplace behavior and culture: Influence, Trust, Innovation, Resistance, Harmony, and Purpose. Through engaging questions and thoughtful reflection, Culture Quest encourages players to better understand themselves, their roles, and the broader cultural landscape of their organisations.

Elevate your Customer Experience strategy with the CX Enabler Deck, a foundational resource introducing 16 core principles designed to strengthen your CX explorations. Each card spotlights a key CX element, offering both positive actions and cautionary insights to foster balanced, impactful discussions.

• Foundational Elements: Every Enabler is a cornerstone of effective CX, providing your team with essential guidance for shaping strategy and decision-making.

• Balanced Perspective: Gain clarity on best practices while staying alert to potential pitfalls, ensuring your approach remains focused and sustainable.

• Versatile Use: Whether in a workshop or individual review, these insights help you identify key CX priorities and unify your team around meaningful goals.

Though the CX Enabler Deck excels as a standalone resource, it integrates seamlessly with the CX Challenge Deck, which offers 96 targeted prompts for addressing specific CX challenges. Each Enabler is linked to multiple Challenge Cards, bridging the gap between high-level strategic thinking and hands-on execution.

Together, these decks form the CX Fundamentals toolkit—a comprehensive framework for diagnosing, analysing, and transforming your customer journey. Use the CX Enabler Deck to guide conversations, pinpoint focus areas, and align your team on the principles that power exceptional Customer Experiences.

Are objections slowing you down on the sales floor? Take the wheel with our 50-card virtual deck, designed specifically for car sales professionals who want to dominate the showroom. Packed with powerful tools, this deck will help you handle objections with confidence and finesse.

• 50 Tailored Responses: Address the most common car sales objections, from pricing concerns to financing doubts.
• Pro Tips for Success: Learn insider strategies to build rapport, inspire trust, and guide customers to “yes.”

Whether you're up against budget restrictions, trade-in questions, or hesitant buyers, this deck empowers you to steer conversations in the right direction. Perfect for car salespeople who want to close deals faster and build lasting customer relationships.

Turn every hesitation into a green light for success. Get your deck today and start closing more sales with ease!

Welcome to the Quality and Efficiency Expert Section of our Essential Business Skills CARD DECKS.

Quality in business is not only crucial for providing superior products and services but also for enhancing the bottom line.

Studies show that on average, 20% of a company's annual turnover is wasted on correcting mistakes and redoing tasks.

As business is fundamentally about people, and people can make mistakes, it becomes imperative to address and mitigate these errors effectively.

Our Operational Quality modules are designed to raise awareness among your staff about the significant implications of poor quality.

By emphasising the importance of doing jobs '100% Right First Time,' we provide the tools and knowledge necessary to reduce errors and increase efficiency.

This proactive approach helps in minimising waste, saving valuable resources, and ultimately boosting the overall profitability of your organisation.

The modules in our Quality and Business Efficiency section offer some of the most effective tools and techniques proven to improve operational quality and streamline business processes.

From Lean methodologies to Six Sigma principles, each card is crafted to deliver actionable insights and practical strategies that can be implemented immediately.

Equip your team with the skills to enhance operational quality and business efficiency.

Our card decks are designed to foster a culture of excellence, where high standards are consistently met, and continuous improvement is a shared objective.

By integrating these practices into your daily operations, you can ensure that your business not only meets but exceeds industry benchmarks for quality and efficiency.

A Practical MBA In Your Pocket.

Based on Wendy Ryan’s award-winning and bestselling book, Learn Lead Lift Discovery Cards™ help leaders think, act and inspire their way to greatness. Through a series of engaging card sorts and other hands-on activities, applying The Learn Lead Lift Framework® is simpler than ever.

Open Your Money Creating Potential. Find your unique money story and create a bright and prosperous future. This deck guides you to gently uncover limiting beliefs, cultivate a mindset of abundance, and uplevel - and reach - your money goals. Embrace your money journey and nurture your potential to full bloom.

Miia Pollanen is a money mentor, bestselling author, and dream coach.

Your journey to a richer life starts here.

Your Unique Money Journey

Every woman carries a unique money story, woven with threads of experiences, emotions, and beliefs. This deck invites you to gently unravel the tapestry of your money story, to uncover the hidden patterns and limiting beliefs that may be holding you back.

Through a series of heartfelt prompts, we'll embark on a journey of self-discovery and transformation. Together, we'll explore your past, present, and future money experiences, shedding light on the stories that shape your relationship with money.

As you journey through these cards, you'll cultivate a deeper understanding of your prosperous self, releasing limiting beliefs and embracing a mindset of abundance and prosperity. You'll learn to honor your past, embrace the present, and envision a future filled with money freedom and fulfillment.

Remember, your money story is a work in progress, a beautiful and evolving narrative. Embrace this opportunity to rewrite your story, one uplifting reflection at a time.

Unlock the full potential of your team with our Superpowers deck. Identify and leverage the unique strengths and talents of each team member to foster collaboration, innovation, and high performance. Empower your team to unleash their superpowers and achieve extraordinary results together.

The tagline, "Transform Strength Potential into Power," perfectly encapsulates the essence of what this deck offers. Through the 48 picture cards, each highlighting the unique strengths and superpowers of your employees, this deck provides invaluable insights into the capabilities that each team member brings to the table. These strengths are the building blocks of a high-performing team and hold the key to unlocking untapped potential within your organisation.

What sets this deck apart is its focus on not only identifying these strengths but also providing actionable strategies for harnessing them effectively. By delving into each card, leaders gain access to valuable insights and ideas on how to leverage these superpowers to drive individual and team success. Whether it's through tailored development opportunities, strategic role assignments, or fostering a culture of recognition and appreciation, this deck equips leaders with the tools to empower their team members to thrive.

These cards are like your trusty sidekick for those brainstorming sessions that need a little extra oomph. Whether you're a design guru, word wizard, or snapshot savant, these cards are here to shake things up and get those creative juices flowing. With 52 fun cards packed with creative gems, you'll dive into brainstorming sessions and hatch those ideas like never before. From quirky design challenges to offbeat copy prompts, each card is a little slice of inspiration designed to spark ideas and amp up the fun. So grab your team, shuffle the deck, and let the creative sparks fly! There's no telling where your next big idea might come from with these Daily Creative Habit Cards.

Emotions don't take place in a thought bubble over our heads. They're electrochemical messengers that race throughout our bodies and move us to action. When we know how we FEEL, it's easier to figure out what to DO. Yet many of us struggle to put our feelings into words and have trouble benefitting from the information they provide.

This deck can help by bringing common emotions vividly to life on separate, beautifully illustrated cards. It s a tried-and-true toolbox that helps you answer the fundamental question, How do I feel?

Your inner wisdom speaks in the language of emotion. Being able to put your feelings into words helps you find your way home to who you truly are.

Gain invaluable insights into your target audience’s preferences, behaviours and needs with LeadinGrowth’s Customer Insights deck. Unlock the secrets to building meaningful customer relationships and delivering tailored experiences that drive loyalty and engagement. Understand the data better by referring to the cards. Propel your business forward.

The tagline, "Dive Deep into Customer Minds," perfectly captures the essence of what this deck offers. Through the 48 picture cards, each revealing positive or negative human traits, the Customer Insights deck provides a comprehensive exploration of the diverse range of characteristics that define consumer behaviour. These traits are crucial in shaping customer perceptions and interactions with your brand.

What sets this deck apart is its ability to not only showcase these traits but also to provide valuable insights into their implications for business growth. Flipping over each card reveals a wealth of information, from in-depth analyses of the human trait to actionable ideas on how a business brand can utilise this information to build stronger connections with their customers.

54 MIGHTY MIND CARDS TO UNLOCK YOUR STRENGTH

Explore original self-development and leadership themes through concise descriptions and powerful questions for personal, professional, and relationship growth, all beautifully complemented by unique conceptual artwork.

Designed for coaches, managers, leaders and ambitious individuals, the 54 Mighty Mind Cards ignite fresh insights and empower your journey of self-discovery and business excellence. Included are instructions for personal or group engagement.

Transform challenges into opportunities, enhance your coaching practice, elevate your leadership and achieve personal mastery with the 54 Mighty Mind Cards.

Step into Leadership, One Challenge at a Time!

Open Up! And Lead: Samantha Edition is a transformative game designed to help emerging leaders navigate the complexities of change. With Samantha as your guide, you'll explore your leadership potential through engaging scenarios and thought-provoking reflections.

Each card offers a challenge that pushes you to think strategically, adapt with agility, and grow your confidence. With every decision, you'll move from learning to mastering the art of leadership.

Are you ready to navigate change and lead with purpose? Start your journey and unlock your leadership potential today!

A Card Deck is quite the gem of a tool for coaches, authors, trainers, teachers, preachers, and anyone wanting to teach and share their message with their audience.

This 50-Card Deck shares 50 ways to use your card deck to get your message out there.
With ideas for building your business, growing your community, supporting your clients &
making more money.

Mastering the Art of Teaming means building team capabilities across the 7 skills of highly effective teams. These are TRUST, CHALLENGE, SUPPORT, ADAPTABILITY, ACCOUNTABILITY, PURPOSE, and IMPACT.

This card deck provides 70 strategies to develop and embed these team skills. You can use them to develop your team leadership or share them with your team to accelerate team development.

Embedding the 7 skills and 70 strategies has been shown to increase team effectiveness, cohesion, and performance to create greater impact.

Start mastering the ART of TEAMING today.

The 45 cards in this deck will support you in navigating through uncertainty to unlock your joyful possibilities. In choosing the Leadership journey, you understand the difference you want to make occurs smoother by BEing the difference.

Every journey requires GPS…direction…guidance…support! Your key is the Waves of Inspiration (WOI) Digital Card Deck. These amazing cards will enable you to show up fully, be purpose-driven, lead from a place of curiosity, and leverage your highest self.
The Waves of Inspiration Digital Card Deck is customized for leaders like you who:
Need a compass for those bumps in the road while on the leadership journey
Find value in having a ‘guide on your side’ and at your fingertips…24/7/365!
Yearn for specific journey-based support
Need that ‘extra boost’ to level up your leadership practice
The Waves of Inspiration Digital Card Deck will prove to be an impactful, inspirational, engaging and actionable addition for your tool chest.

WHY IT’S ESSENTIAL NOW…
The term “evolving normal,” coined by Pat Lencioni, truly resonates with the environment in which we currently live. The many unknown unknowns may not only be complicated, but also complex with many moving parts existing at the same time. As Leaders, we have to shift from knowing definitively what to do to developing skills of knowing where to look for solutions! This enables us to do more than just be reactionary. We can effortlessly pivot and respond.

THESE CARDS ARE DESIGNED FOR YOUR LEADERSHIP JOURNEY…
On the journey of transformation, there are phases we all encounter and the WOI Cards have each of the phases represented:
Let’s Get Uncomfortable
Between a Rock & a Hard Place
I Can See Clearly Now
I Get by With a Little Help…
Finding Purpose
Each phase has five (5) guiding cards and each card has three parts
Representative Image card
Guiding card:
Navigation Thoughts to act as a focal point
Ready to Explore Question to enable you to go deeper
Next Right Step to move forward (progress not perfection)
Quote card: Evocative quote lets you know others have been on this path

GETTING THE MOST OUT OF THE CARDS…
These inspirational, thought-provoking cards are completely situation-driven, enabling guidance as well as transformation to tap into your inspired wisdom. Ways to use the Waves of Inspiration Cards to gain the most effective benefit:
Determine which PHASE you are experiencing, are you…
Getting comfortable with being uncomfortable?
Feeling like you don’t have choices?
Seeking clarity?
Searching for your tribe for support?
Determining purpose to guide you?
Then within that PHASE, use all five cards to tap into your wisdom
Starting a new change…
Use the deck as a personal coach through each natural transition phase.
Desire daily guidance…
Choosing a random card to use as a reflective prompt
Discover a personal way that best serves you

Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy.

Being empathetic at work means seeing the situation from another’s perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful.

Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic—and innovative—workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits.

In this card deck version of the acclaimed playbook for businesses of all types, Maria Ross proves that empathy is not just good for society—it’s great for business, and may transform you at a personal level, too.

It's sort of like tarot, but for your messaging.

Used as part of a strategy session or in a facilitated workshop, the MessageDeck cards make developing marketing and communications messaging easy and fun for teams and individuals.

Open participants to sharing their human stories,

Develop alignment and consensus among your team.

Avoid the “loudest voice wins” problem of most discovery sessions

Or use it on your own to discover new stories to use in your messaging and marketing.

We designed this deck of career coaching cards as 52 questions that can be used to enable you and your managers have better career conversations.

We have split the deck of cards into four distinct suits:

1. Led by me
2. Supported by manager
3. Backed by organisation
4. You outside of organisation We recommend you split the decks into these suits, think about who you will be having your conversation with and take 3-4 cards randomly from the relevant suit into a conversation.

Use the cards as prompts and inspiration, but don’t forget to really listen during these career conversations, and ask follow up questions to their responses rather than just relying on the cards one after another.

“I Am Everything I Choose to Be.”

The Vision & Vibe Deck – Offers A Daily Practice for Clarity & Manifestation

Do you realize how powerful your words are? Same with your vision. The Vision & Vibe Deck helps you stay focused on what truly matters — your goals, your mindset, and the energy you bring to everything you do.

This isn’t just another affirmation deck. Each card begins with “I Am” because what you tell yourself shapes the life you create. The more you affirm something, the more real it becomes.

Use these cards as a daily reminder of who you are becoming. Let them shift your mindset, clear your doubts, and strengthen your belief in what’s possible.

What’s Included?
🃏 The "I Am" Vision & Vibe Deck – A tool to keep your mindset and energy aligned with what you want to create.

📖 The Vision & Vibe E-Guide – A guide to using this deck with your vision board and daily routine.

📌 The Vision & Vibe Board Templates – Editable templates to help you create a vision board that works on an energetic level, not just a visual one.

Your Vision Starts with Your Mindset
When you change your thoughts, you change your path. When you change your energy, you change what you attract. This deck is here to remind you that everything you want is already coming your way.

Are you ready to step into it? Get your deck today.

Build Emotional Brands by connecting with your customers on a deeper level and arouse brand feelings. Harness the power of emotion to create authentic brand experiences that resonate with hearts and minds. Build trust, loyalty, and advocacy by tapping into the universal language of feelings / emotions and crafting meaningful brand narratives that leave a lasting impression.

The tagline, "Stir Hearts, Build Better Brands," encapsulates the essence of what these cards offer perfectly. Through the 48 picture cards, each depicting a different emotion that individuals may feel when interacting with a brand, this deck provides a comprehensive exploration of the diverse range of human experiences. From the strongest passions to the subtlest nuances, it offers a rich tapestry of emotions that play a crucial role in shaping brand perceptions.

What sets this deck apart is showcasing the various emotions and delving deeper into their meanings, implications, and applications for business growth. Flipping over each card reveals a wealth of information, from the specific words that individuals might use to describe their feelings to the strengths and challenges associated with each emotion from a brand perspective, as well as the inclusion of strategic ideas on how to harness these brand-aroused feelings as growth opportunities. By leveraging the insights provided by this deck, you have the potential to not only strengthen the emotional connections with your audience but also drive tangible business growth. This deeper understanding empowers people like yourself to craft more compelling brand stories, communications, and strategies that resonate with your stakeholders on a profound level.

Change doesn’t have to feel overwhelming. The SHIFTology® card deck, Built for leaders and business owners, is all about asking the right questions—powerful, thought-provoking questions that spark transformation in your career, relationships, health, wealth, and beyond.

Each card helps you shift your focus, release old habits, and align with what you really want in life. Whether you’re stuck in a rut or simply looking to level up, let these questions guide you toward clarity, insight, and intentional change.

This deck also includes the SHIFTology® Magnetic Attraction Clarity Worksheet, a bonus tool to help you identify what no longer serves you so you can refocus on what truly lights you up.

Ready to make meaningful, lasting shifts in your life? Let’s start creating change—one question at a time.

40 quote cards with a brief biography of each quote’s author. It includes quotes about teaching, leadership, and learning, plus suggestions for use.

The Quotables are an engaging tool for individual reflection, team building, education, training, coaching, counseling, and personal enrichment programs. Quotables stimulate personal reflection, initiate conversation, spark creative thought, help group members build connections, find common ground, or understand different perspectives.

Use Quotables to facilitate strong beginnings or optimistic endings, create a context for upcoming learning experiences, or celebrate, reflect, and carry learning forward at the end of experiences.

Invite inspiring reflection in your morning practice, yoga class, meeting, 1:1 sessions, group gatherings, or any time you yearn for connection!

For this deck, I have lovingly chosen a collection of words to help you illuminate your vision and values (or what matters deep in your heart), so that you can engage with everyday life — at home, work or play — in empowering, authentic and meaningful ways.

Take some time to reflect and connect!

How will you inspire your connection with life? With yourself? With the people around you?

With Compassion? Laughter? Patience? Humility?
Stillness? Courage? Love?

The artwork for this deck is hand printed (by me!) with gold ink on beautiful handmade recycled paper with a printing block I designed and carved by hand, and a set of custom made rubber stamps.

24 square cards. Shimmery gold on black.

Heidi Kalyani is an architect of HEART•SPACE.
She lives in a small house with lots of sunlight in rural Nova Scotia, Canada.

Copyright © Heidi Kalyani, 2022
heartwideopen.ca

Kick Cards are guided prompts, presenting discussions for teams and introspection topics for solo entrepreneurs.
They're suitable for idea sessions and to sharpen thinking - and also as a facilitation, mentoring, and educational tool.
Take a card, explore and build within your team, or pick one just for yourself to consider for the day.

I've tried, tested, iterated and improved them over years of conversations with teams and business owners.
They bring you the topics that should be discussed but often aren't.

What are you not seeing?.. Unlock your business potential!

Invite meaningful action in your morning practice, yoga class, meeting, 1:1 sessions, group gatherings, or any time you yearn for connection!

For this deck, I have lovingly chosen words that inspire us to take action that aligns with our vision and values (or what matters deep in our hearts) and helps us engage with everyday life in authentic and meaningful ways.

The kind of action we take shapes everything!

How will you engage with your day? With yourself? With the people around you?

Will you Collaborate? Create? Receive? Dream?
Listen? Explore? Rest?

The artwork for this deck is hand printed (by me!) with gold ink on beautiful handmade recycled paper with a printing block I designed and carved by hand, and a set of custom made rubber stamps.

24 square cards. Shimmery gold on black.

Heidi Kalyani is an architect of HEART•SPACE.
She lives in a small house with lots of sunlight in rural Nova Scotia, Canada.

Copyright © Heidi Kalyani, 2022
heartwideopen.ca